Privacy Policy

This Privacy Policy explains how MFast collects, uses, stores, and protects your information when using the MFast Customer App, Rider App, website, and related services.

By using MFast services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from users and riders:

• Name
• Mobile Number
• Email Address
• Pickup and Delivery Addresses
• Location Information
• Payment Information
• Device Information
• Order and Delivery History

2. Location Data

MFast may collect real-time or approximate location data to:

• Provide pickup and delivery services
• Track deliveries
• Improve app functionality
• Provide customer support
• Prevent fraud and misuse

Riders may be required to enable location access while actively using delivery services.

3. How We Use Information

We use collected information to:

• Create and manage accounts
• Process orders and deliveries
• Process payments
• Provide wallet functionality
• Verify users and riders using OTP authentication
• Improve our services and app performance
• Send service notifications and updates
• Detect fraud, abuse, or illegal activities

4. Wallet & Payment Information

Payments may be processed through secure third-party payment gateway providers.

MFast does not store debit card, credit card, UPI PIN, or banking passwords.

Wallet balances are maintained within the app for transaction purposes.

5. Third-Party Services

MFast may use trusted third-party services including analytics, crash reporting, authentication, maps, and payment gateways.

Third-party services may collect limited technical information necessary for app functionality.

Examples may include:

• Firebase Analytics
• Firebase Crashlytics
• Google Maps Services
• Payment Gateway Providers

6. Data Sharing

We do not sell personal information to third parties.

Information may be shared only:

• To complete deliveries and services
• With payment providers for transaction processing
• When required by law or legal authorities
• To prevent fraud, abuse, or security threats

7. Data Security

MFast uses reasonable administrative, technical, and security measures to protect user information.

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

9. Children's Privacy

MFast services are not directed toward children.

If we become aware that personal information from a child has been collected improperly, we may delete such information.

10. User Rights

Users may contact us regarding:

• Account-related questions
• Correction of information
• Deletion requests where legally applicable
• Privacy concerns

11. Account Suspension

MFast reserves the right to suspend or terminate accounts involved in fraud, misuse, illegal activity, fake orders, payment abuse, or violations of platform policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective once published within the app or website.

13. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

MFast
Email: mfastenterprise125@gmail.com
Phone: +91 8898584439

Effective Date: 08 May 2026