Welcome to MFast. These Terms & Conditions govern your use of the MFast Customer App, Rider App, website, and related delivery services.
By using our services, creating an account, placing orders, accepting deliveries, or using the application in any way, you agree to these Terms.
Users must provide accurate and complete information while registering. By using MFast, you confirm that the information provided by you is valid and updated.
Users and riders may register using mobile number verification and OTP authentication.
You are responsible for maintaining the confidentiality of your account and login credentials. Any activity performed through your account shall be considered your responsibility.
MFast provides parcel pickup and delivery services through independent riders.
Riders using the Rider App are independent service providers and are not employees, agents, or partners of MFast.
Delivery availability may vary depending on rider availability, weather conditions, traffic, technical issues, or operational limitations.
Orders are assigned based on rider availability and operational conditions.
Estimated delivery times are approximate and may vary.
Users must provide accurate pickup and delivery details including recipient name, address, and contact number.
If the receiver is unavailable during delivery, additional charges may apply for reattempts or return deliveries.
MFast supports the following payment methods:
Payment gateway transactions are securely processed by third-party payment providers. MFast does not store card or banking details.
Users may load money into their MFast wallet for faster payments.
Wallet balances are non-refundable and cannot be transferred to bank accounts.
If an eligible order is cancelled, the refund may be credited back to the user's wallet.
Wallet balances currently do not expire.
Orders may be cancelled before rider assignment.
Once a rider has been assigned or pickup has started, cancellation charges may apply.
Refund timelines may vary depending on the payment method used.
Users are strictly prohibited from sending illegal, unsafe, or restricted items through MFast.
Prohibited items include but are not limited to:
MFast reserves the right to refuse, cancel, report, or dispose of suspicious shipments where legally required.
Riders must behave professionally and comply with applicable laws and safety standards.
MFast reserves the right to suspend or permanently terminate rider accounts in cases of:
Users agree not to misuse the application or interfere with its operation.
Users must ensure parcels are packed safely and legally before handover.
MFast provides services on an "as is" and "as available" basis without warranties of any kind.
MFast shall not be responsible for indirect, incidental, delayed, or consequential losses arising from:
Users acknowledge that delivery timings are estimates and not guaranteed commitments.
All logos, trademarks, app content, branding, graphics, and software related to MFast remain the property of MFast.
Your use of the app is also governed by our Privacy Policy.
MFast currently operates within India and may expand to additional cities or regions in the future.
MFast reserves the right to modify these Terms at any time. Updated terms will become effective once published within the app or website.
These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.
If you have any questions regarding these Terms, you may contact us:
MFast
Email: mfastenterprise125@gmail.com
Phone: +91 8898584439
Effective Date: 08 May 2026